CSG In the News
Champion Services Group has been recognized in the local news. Our story is featured below.
(305) 871-4866
hr@csgway.com
Champion Services Group has been recognized in the local news. Our story is featured below.
James A. Champion is the President and Chief Executive Officer of The Champion Services Group, Inc. (CSG), a Human Resources and Management Consulting Firm. Mr. Champion is an “out of the box” forward-thinking Human Resources professional with more than forty years of hands-on experience in Human Resources practice and strategic management processes. He received a B.S. Degree in Education from Alabama A&M University. Mr. Champion also earned a Masters Degree in Liberal Studies from the University of Miami, and has also completed an advanced Master’s level curriculum in Labor Relations at Rutgers University. Mr. Champion is certified by the American Management Association (AMA) in the training of adults. He is a Florida Supreme Court Civil and Family Mediator and Qualified Arbitrator. He is also a Transportation Security Administration (TSA), Equal Employment Opportunity Commission (EEOC) and U.S. Department of Veterans Affairs Certified Mediator; and a National Fraud Examiner. His expertise requires him to utilize visionary strategies, research, information gathering, fact-finding analysis, problem- solving techniques and conflict management skills to successfully support CSG clients.
Further, Mr. Champion is also skilled in designing and implementing results oriented leadership skills development initiatives which include executive level coaching, 360o skills assessments and balance score card processes. Based on his skills, knowledge and experience, Mr. Champion is a strong leader in strategic planning, business integration, organization development, culture change, performance management, leadership skills development and employee relations matters.
Prior to establishing CSG, Mr. Champion held executive Human Resources positions at Ryder System, Inc., Merrill Lynch & Co., United States Department of Labor and Chase Manhattan Bank. Demonstrating a solid professional and personal track record with these organizations, Mr. Champion developed, established and maintained to their natural conclusion change management processes, workforce reduction initiatives, recruitment and staffing strategies, performance management systems, compensation & benefits programs minority business development procedures, conflict management processes, career development and succession planning initiatives, employee relations and labor relations programs, fact-finding investigation strategies, workplace diversity planning, affirmative action programs, and policies and procedures development. During his career, Mr. Champion also designed, implemented and facilitated many leadership and employee training initiatives, such as strategic planning, performance management, customer service, generational differences, leadership styles, change management, effective communication, behavioral social styles, workplace diversity, conflict management, situation leadership, team building, workplace violence, safety, sexual harassment prevention, and EEO/ADA for over 100,000 management and non-supervisory employees in union and non-union work environments.
Mr. Champion serves on the Board of Directors of a number of community based organizations in South Florida. He is a board member of Jackson Health Foundation and First Serve Miami, Inc. He is also involved with the Society for Human Resources Management, Association of Affirmative Action Professionals society and Equal Employment Advisory Council.
Thomas K. Harnden is a Consultant with The Champion Services Group, Inc., a Human Resources and Management Consulting Firm. Thomas is also a principal of DS Services a consulting and training group that offers executive coaching, consulting, training and development services to professional organizations and the education market. Harnden is a proven senior manager and executive in operations and human resources with more than thirty years comprehensive experience within the Fortune 500 corporate arena. Thomas holds B.S.B.A. and MBA degrees from the University of Redlands. He also maintains a Senior Professional in Human Resources (SPHR) designation from the Society of Human Resources Management (SHRM). Harnden is adjunct faculty with the University of Phoenix where he teaches undergraduate and graduate level course work in the fields of Human Resources, Organizational Development and Organizational Behavior. Thomas is also qualified to administer all of the Myers Briggs Type Inventory instruments and has used them extensively in his work with executives, managers, and teams. Thomas continues to expand his skills by completing numerous executive development business courses, seminars and workshops.
Harnden is highly regarded as a dynamic, and results-oriented leader with exceptional skills in strategic planning, change management, employee relations, team building, managing diversity, equal employment opportunity, affirmative action compliance, training development and facilitation, and local community affairs. He has established a strong record of success in leadership, in a variety of organizations with a proven ability to align programs with business strategy and reduce costs, improve productivity, ensure regulatory compliance, and strengthen employee and organizational performance. As a result of his outstanding speaking, presentation and facilitation talents and his effective ability to inspire and motivate people to realize their potential. Harnden also has an impressive track record for successfully helping people take positive action to enhance their professional and personal lives. He is an excellent communicator, negotiator, problem solver and strategist with the ability to effectively interface with people at all levels of the corporate structure.
After holding a number of positions in line management in the utility industry Harnden leveraged his skills and reputation to become a successful and respected HR professional. He became a successful leader, mentor and coach for a variety of organizations and successfully led large-scale organizational change efforts and held key management and executive human resources positions within Edison International. In these positions he strategically impacted bottom-line business results by directing and managing the design, development, implementation and evaluation of human resources strategies, policies and procedures pertaining to all general human resources initiatives, including employment, employee relations, affirmative action, change management, training and development, employee benefits and compensation. He also directed the implementation of the valuing and managing diversity concept into the corporate philosophy and management practices of Southern California Edison. He also managed and facilitated numerous training sessions to train the trainers of change and diversity workshops held throughout the corporation.
Harnden is recognized by the Society of Human Resource Management (SHRM), Quartz Hill Town Council, Antelope Valley Flood Abatement Campaigns and other local political issues. Thomas is a Director on the Quartz Hill Chamber of Commerce. He is also a successful as an entrepreneur that owns and operates a successful Performing Arts School in California.
Stacey Johnson-Whaley has served as a trainer/facilitator for major corporations, including the Los Angeles Dodgers, Twentieth Century Fox, the City of Pasadena’s Neighborhood Leadership Institute and the Los Angeles County Office of Education, just to name a few. Her experience ranges from coaching corporate employees on how to improve their job performance to helping community leaders refine their presentation skills. A born trainer and a graduate of the University of Southern California’s prestigious Annenberg School of Communication, Stacey Johnson-Whaley not only educates the participants of her workshops, but also motivates them and inspires them to continue challenging themselves after the workshops have ended. Stacey has facilitated over 500 workshops, and is committed to serving others through education and motivation.
Thomas J Simmons, III is a Senior Consultant with The Champion Services Group, Inc., a Human Resources and Management Consulting Firm. He is also a proven Senior Human Resources Executive with more than forty years’ comprehensive experience within the Fortune 500 corporate arena. Mr. Simmons is a graduate of Florida A&M University and has successfully completed numerous executive development business courses, seminars and workshops.
He is highly regarded as a dynamic, disciplined, proactive and results-oriented leader with exceptional skills in executive coaching and counseling, leadership development, team building, workforce planning and recruiting, employee relations, managing diversity, equal employment opportunity, affirmative action compliance, training facilitation, and local/national community affairs.
Mr. Simmons has established a strong, well-respected record of success in directing human resources strategies in diverse industries with a proven ability to align HR programs with business strategy, reduce HR costs, improve productivity, ensure regulatory compliance, and strengthen employee performance. As a result of his outstanding speaking, presentation and facilitation talents and his effective ability to inspire and motivate people to realize their potential, Mr. Simmons also has an impressive track record for successfully helping people take positive action to enhance both their professional and personal lives. He is an excellent communicator, negotiator and problem solver with the ability to effectively interface with people at all levels of the corporate structure.After serving honorably in the United States Army as a First Lieutenant, Mr. Simmons successfully held key management and executive human resources positions with Xerox Corporation, Ford Motor Company, Ryder System, Inc., and AmeriFirst Federal Savings Bank. In these positions, Mr. Simmons strategically impacted bottom-line business results through the direction and management of the design, development, implementation and evaluation of human resources strategies, policies and procedures pertaining to all general human resources initiatives, including employment, employee relations, affirmative action, training and development, employee benefits and compensation. He also directed the implementation of the valuing and managing diversity concept into the corporate philosophy and management practices of several organizations, and facilitated numerous training sessions to address the issues of Workforce 2000 and Beyond.
Mr. Simmons has been involved with the Society for Human Resources Management, Equal Employment Advisory Council, National Urban League, Greater Miami Chamber of Commerce, Miami-Dade Chamber of Commerce, Leadership Miami, Kappa Delta Pi Education Honor Society, Omega Psi Phi Fraternity and the Florida A&M University National Alumni Association.
Professional with government service highlighted by extensive experience in Motivational Speaking, Program Management, Career Exploration, Administrative Services, Family Programs and Services, Family Services Program Management, Leadership, Communication, Training, and Diversity Management.
EMPLOYMENT HISTORY
MANAGEMENT/CAREER COACH AND CONSULTANT, Virtual Life Coach, Wellington, FL 33415, 12/2015 to Present.
CAREER EXPLORATION PROGRAM MANAGER/EDUCATION SPECIALIST, Miami Military Entry Processing Station, Miami, FL 33166, 7/2014 to 12/2015.
CHIEF SOLDIER AND FAMILY RESILIENCE, US Army Europe, Wiesbaden, Germany, 1/2012 to 7/2014.
CAREER EXPLORATION PROGRAM MANAGER/EDUCATION SPECIALIST, Miami Military Entry Processing 12/2009 to 12/2012.
CHIEF OF MARINE FAMILY SERVICES, Iwakuni, Japan. 03/2008-2009.
VOCATIONAL REHABILITATION SPECIALIST, Veteran’s Administration Medical Center West Palm Beach Florida, 7305 N Military Trail WPB, FL 33410, 11/03-03/08.
HUMAN SERVICES PROGRAM MANAGE/QUALITY OF LIFE PROGRAM MANAGER, ROTC Cadet Command, Ft. Monroe, VA 23651, 11/00-11/03.
MANAGEMENT ANALYST, ROTC Cadet Command, Ft. Monroe, VA 23651 11/99 –8/00.
FAMILY PROGRAMS ADMINISTRATOR Work-Life Staff Alameda, Bldg. 10, Coast Guard Island, Alameda, CA 94501.
DEPENDENT RESOURCE COORDINATOR, Work-Life Staff Alameda, CA/Miami, FL, Bldg. 10, CG Island, Alameda, CA 94501.
GUIDANCE COUNSELOR Dade County Public Schools Miami, FL 33130, 11/90-02/93.
RECRUITING EDUCATION SPECIALIST Army Miami Recruiting Battalion 5611 NW 67th Terrace, Miami, FL 33151.
GUIDANCE COUNSELOR 10/82-01/88 Army Education Center, Kaiserslautern, Germany. APO NY 09227
EDUCATION AND PROFESSIONAL DEVELOPMENT
Ball State University, Muncie, IN – M.S., Counseling, 1980-1982
US International University, San Diego, CA – BA, Human Behavior, 1973-1977
Veteran’s Administration Competency Development for Leaders Nov 2007
Defense Equal Opportunity Management Senior Leader Training 2008, COVEY Leaders Training 2008, VISN 8 Competency Development for Leaders 2007, USPRA Conference, TRICARE Health Care Advisor Training, Army Family Team Building Master Training, Family Programs/Dependent Resource/Employee, Core of Engineer Leased Housing Training, Army Family Action Plan Training, Installation Prevention Team Building Training, Duluth Model Domestic Violence Training, Assistance Training, Standardized Training of Military Parents (STOMP) Critical Incident Stress Debriefing Training, 7 Habits of Highly Effective People, Identifying Child Sexual Abuse, Identifying Child Abuse and Child Neglect, Veteran’s Administration Benefits Training, TRICARE Benefits Training, Duluth Family Violence Training Personnel Management Training, US Government Contracting Officer Course, Defense Equal Opportunity Management Training, Equal Employment Opportunity Counselor Training, Program Management and Development, Total Quality Management Training, Contracting Officer Technical Representative (COTR), and Web Page Design.
SPECIAL SKILLS, ACCOMPLISHMENTS, AND AWARDS
Achievement Medal for Civilian Service 2014,2010, 2003, 2014 Distinguished Rating 1999, 2000, 2001, 2002, 2004,2005; Superior Ratings, 2013, 2012, 2009, 2010, 2008, 2007, 2006, 1996-1998; Quality Step Increase, 1995; Superior, Performance Ratings, 1988-1995; Civilian of the Quarter 1988-1990, 1985 and 1986; Special Act Award from Congress, 1983
Education: Bachelors degree from Florida State University and Masters degree from Oklahoma State University. Both degrees are combined degrees in Experimental and Clinical Psychology.
Work and Teaching Experience: Bob joined the Air Force where he spent half of his career in Human Resources Management and half in teaching. He taught Public Speaking and teaching skills and techniques at the Academic Instructor’s School—the teachers’ college of the Air Force. He also taught Leadership, Organizational Development and Counseling at the Air Force Academy. While at the Academy, Bob was Course Director for the Leadership course, edited two cadet textbooks for use in the course and was a contributing author to the same texts. He was the Human Resources Director at Peterson Air Force Base-an organization comprised of 6,000 people spread out over the world.
Bob taught Organization Management for the University of Colorado and Regis University, both in Colorado Springs. He has also taught Stress Management, Parenting, Improving Interpersonal Relationships, and Communication Styles to the community through a local hospital.
Bob worked for Hewlett-Packard as a Training Manager, Trainer as well as an Organizational Consultant. While the Training Manager, he spent a year teaching leadership skills to the division of nearly 3,000 people resulting in a complete positive culture change. Later he became a Production Manager where he applied those same leadership skills, a position he carried over to Agilent Technologies when they split from Hewlett-Packard.
Bob owns his own company, Peak Management Consulting and Training. Through this business he consults to organizations and businesses on such topics as Leadership, Group Dynamics, Communication, Team Building. He coaches executives and performs life coaching with people of all ages.
Bob has spoken and taught on a number of topics including leadership, organization development, respect, attitudes and empowerment throughout the U.S. and several countries outside the U.S.
Marian Gaudette is a retired elementary school teacher. She received her Bachelor of Music Education Degree from Butler University. Ms. Gaudette earned her Master of Science in Educational Administration from Pepperdine University.
Prior to joining the Champion Services Group, Ms. Gaudette taught elementary music, kindergarten and 2nd grade for the Fullerton School District in Fullerton CA. During her many years of educating children, she was actively involved at her school site and at the District level, serving on and chairing many committees.
She was a Mentor Teacher for several years, teaching teachers how to incorporate music into their classrooms. Ms. Gaudette served on committees for Curriculum Development, Teacher Evaluation, and Teacher Training. For many years, Ms. Gaudette was a Master Teacher for student teachers from California State University-Fullerton and Vanguard University, and was a guest lecturer at Cal State-Fullerton. Ms. Gaudette was actively involved with the Fullerton Education Teachers Association and the California Teachers Association. She was president of the Teachers Association for 4 years, and a member of the Contract Negotiations team for 6 years, serving as chairperson for 4 years.
Since retiring in 2010, Ms. Gaudette has traveled extensively, been a substitute teacher (when available) and a Supervisor of Student Teachers for Cal State-Fullerton. Ms. Gaudette sat on the Board of Directors for the Fullerton Education Foundation for 6 years. She has given many hours of service to Children’s Hospital of Orange County (CHOC), being involved in various fund raising activities.
Ms. Gaudette has worked for Champion Services Group since 2015.
Leslie Edmonds is a skilled facilitator known for developing and inspiring creative approaches to designing, marketing, and delivering programs that are client-focused and impact the bottom line. She also has broad-based expertise in Management Training design and delivery. She has spent more than thirty years advising and consulting on state and federal labor laws as well as Human Resource issues and practices.
Ms. Edmonds received a Bachelor of Arts in English from California State University at Northridge, as well as a California Lifetime Teaching Credential. Her professional certifications include: a Professional Designation in Public Relations for UCLA, a Certified Focus Group Moderator from the Burke Institute, a Professional Designation in Human Resources from SHRM, and she is MBTI Qualified by the Association for Psychological Type.
Prior to joining the Champion Services Group, Ms. Edmonds successfully trained hundreds of management employees, from entry level to Vice President, at a major Southern California utility on business and skill-related topics, including: Project Management, Decision Making, Strategic Planning, Building Commitment, Supervision, Coaching and Leadership Skills. She consistently received high praise for enthusiastic delivery, effective presentation, and a tie-in to business issues. She also consults with Cal Poly Pomona’s Extended University where she has designed and delivered a series of Supervision classes for various Los Angeles County agency personnel. Originally designed for those who were new to supervision, due its success the university expanded the scope to include managers and agency directors.
Ms. Edmonds is involved in a variety of volunteer/ community activities. She is a Docent at the California African American Museum in Los Angeles. She serves as the Secretary for the Silver Lake Reservoirs Conservancy, which has worked for more than 25 years to increase access to open space, increase safe recreational activities and manage this water resource responsibly. For the past three years she has volunteered with “College Path LA” to assist high school seniors in writing their “Personal Statement” essays as part of their college application. She’s been able to influence and inspire second-generation and low-income students to achieve more than they had realized was possible.
Kathy Lambeth is a Senior Consultant with CSG and has been working with CSG for 14 years. She is also the president of Disability Management Associates, a consulting firm providing services to employers in the field of disability management, including ergonomics, early return to work programs, compliance with the Americans With Disabilities Act and related state statutes as well as other issues related to disability in the workplace. Kathy has taught classes in hiring and supervising the disabled and has taught courses in counseling at the Master’s Degree level. Kathy’s clients have included Kaiser Permanente Medical Care Program, Pacific Bell Telesis Company, the University of California, and the Veterans Administration.
After graduating from college, Kathy served for one year as a “Foot Soldier in the War on Poverty” (VISTA Volunteer) working with high school drop outs and gang kids by assisting them to stay out of jail, complete their education and secure gainful employment. She continued working with this population for several more years and then returned to graduate school and obtained a Master of Arts Degree in counseling. Next she worked with persons with a variety of disabilities assisting them in obtaining training, education and, ultimately, employment.
Jackie Newsom has over 20 years’ experience as a business manager and human resources consultant, customer service administrator, information systems manager, and facilitator/trainer in leadership development focused on change management, diversity, and customer service improvement. For the last ten years she has concentrated on providing facilitation, training, and consulting for all sized organizations in both the public and private sector. Jackie is also a 14-year faculty practitioner for the University of Phoenix.
Her delivery style is consistently professional, highly energetic, interactive, and entertaining. She has delivered training and consulting for organizations such as the County of Los Angeles, Los Angeles Department of Water and Power, US Navy and US Marine Corps, and International Longshore & Warehouse Union, and California Science Center to name a few.
Jackie designs and delivers a variety of management and employee training including Leadership, Diversity, Harassment Prevention, Conflict Resolution, Customer Service, Communications, Time and Project Management courses. A popular trainer and consultant, Jackie is invited back by her clients time after time. She is a qualified trainer in diversity, employment discrimination, and sexual harassment prevention having completed certification by the County of Los Angeles Office of Affirmative Action Compliance and the Employers Group.
Jackie earned a Bachelor of Science in Business Administration from California State University Dominguez Hills and a Master of Science in Systems Management from the University of Southern California Los Angeles. Jackie holds certifications for the Center for Applications of Psychological Typing in Meyers Briggs Type Indicator (MBTI), EDGE 360 Assessment, DISC, Envisia Learning Emotional Intelligence View 360, National Retail Federation Customer Service and Sales Certification. She is a member of the American Society for Training and Development.
Her Small Business Enterprise and Women Minority Certifications include County of Los Angeles, Southern California Minority Supplier Development Council, State of California, City of Los Angeles, and City of Long Beach. In support of her community, she is a volunteer mediator for the Los Angeles City Attorney’s Dispute Resolution Program, coach for the EmpowHer Institute and the Network for Teaching Entrepreneurship (NFTE) and a member of the NAACP Beverly Hills Bureau.
Mr. Jimenez has worked for Fortune 500 organizations in different capacities which range from process improvement plans that included complete departmental assessment and analysis, to Quality Assurance implementation for customer service departments. He has also worked as a communication specialist and interdepartmental liaison for the University of Phoenix. His work in Higher Education spans over 17 years. Most recently he was named the new Faculty Development Chair for all of Southern California Market, previously he was the Southern California Regional Manager for National University and an Academic Affairs Manager in the College of Education at University of Phoenix. Mr. Jimenez has extensive experience in helping guide working adults achieve their educational goals, leadership, mentoring, and managing departmental as well as long distance and virtual teams.
Mr. Jimenez obtained his Bachelor of Science in Business Management and his dual MBA in Global Management and Human Resource Management from the University of Phoenix. As an adjunct faculty, lead faculty, and area chair for management, he strongly believes in learning from and facilitating the learning of working adults. As an advocate of life-long learning, he has also been a member of several committees such as Campus College Management Committee, Curriculum Development and Improvement team, and Academic Council.
Mr. Jimenez realizes and understands that change is the only constant in the current global climate of business, therefore, in his capacity as management and leadership consultant he strives to influence a positive change in the areas of diversity, organizational behavior and leadership, organizational training and development, and coaching and mentoring. He is constantly developing strategic partnerships with other consultants in the region and develops workshops that are engaging and that lead to discovery and higher thinking.
Over the past four years he has been the Student Adviser for the Delta Mu Delta (DMD) international Honor Society in Business. Under his leadership, Southern California DMD inductees have soared in numbers as evidenced by organizing and running eight induction ceremonies per year averaging over 40 students per ceremony.
Bob is a consultant with The Champion Services Group, Inc. who specializes in Organizational and Human Resource Consulting to for profit and non-profit organizations. Consultation expertise in the following areas: human resource, Diversity, EEO, ADA, employment recruitment, selection, retention, and separation strategies, “The Virtual HR Center”; training and development; executive coaching; organization systems; change management; strategic planning; organizational diagnosis and assessment; organizational culture surveys; climate surveys; disability management; return to work services; team building; ADA Title I compliance; Board of Director facilitation; and more.
Facilitate Business Board of Director meeting and consult with business owners to facilitate ongoing growth and profitability of the member businesses.
Senior executive responsible for the day to day operation and all human resource policies and functions in addition to providing a full range of organizational consulting, human resources consulting, training and development and disability management services.
Amryl Ward, President of Award Consulting Group, is a dynamic human resources strategist and executive coach with extensive experience in the corporate, government, and non-profit sectors. She is a generalist with passion for diversity and inclusion, employee relations, leadership development and career coaching. She is known for her sharp business acumen, compassionate listening skills, strategic problem solving coupled with her ability to integrate cultures and facilitate management transitions.
Amryl’s client list includes major corporations and government entities like Comcast Corporation, IBM, Owens & Minor, and Capital Area Transit (Baton Rouge) along with smaller, entrepreneurial firms like The ROZ Group in Philadelphia, PA and Champion Services Group, Inc. in Miami, FL. She appreciates the insights and perspectives that come from working with varied clients around the country. This broad-based work has also resulted in an extensive network of professionals that can be called upon to support the demands of her cutting edge client activity.
Time Warner Cable, Viacom’s Simon and Schuster Publishing, and Macmillan Publishing Company are among the Fortune 500 corporations where Amryl honed her skills as a Human Resources executive, particularly in the areas of change management. She has facilitated the restructuring of teams during periods of economic downturn and conversely she has participated in the growth of new organizations, serving as the hands-on extension that provides the human resources function. It is this repertoire of complex assignments in New York, New Jersey, Illinois, Mississippi, and North Carolina that solidly prepared her to launch the Award Consulting Group in 2010.
Prior to entering the corporate world, Amryl was a secondary school teacher. She continues to be passionate about education issues and youth as is evident by her volunteer community projects. A native of Trinidad, she came to the Brooklyn, NY with her family at the age of 11. It is that spirit of aggressive pursuit of opportunity and forging her way in new and different environments that has equipped her to be the strong business ally and advocate in her work as a consultant. She obtained a Bachelor of Arts degree in Sociology and Secondary Education from Hofstra University, a Master’s degree in Human Resources Management from the University of Phoenix, a certificate in Management from UCLA’s Anderson School of Management and her coaching certification from the Coach Training Alliance.
Amryl serves on the boards of Execute Now!, a financial management company based in Baton Rouge and the Triad Region Cares Mentoring Movement, founded by former Editor-in-Chief of Essence Magazine Susan Taylor. She is a member of National Association for Negro Business and Professional Women, Inc., and an Advisory Board member of the Carlos Lezama Caribbean Cultural Museum in New York. She was nominated as a Mover and Shaker in the Triad Business Leader and recognized as the Human Resources Leader of the Year at Time Warner Cable in 2005. Traveling with her family is her favorite pastime.
Themum Crawford is a highly-skilled Learning and Development Trainer and Consultant. She has a broad range of training experience with profit and non-profit organizations nationally, and internationally. With over 18 years of experience in training and facilitation she is an accomplished hands-on consultant with deep practical experiences in varied workplace environments. Described by audiences as an excellent facilitator with a positive and enthusiastic, yet professional presentation style, she has the unique ability to expand facilitation of topic into related principles, concepts and theories while building an open and comfortable learning environment. Themum understands adult learning theory and applies the principles in the classroom, including tailoring content to various learning styles.
Themum has presented workshops to 1st line and mid-level managers for several Fortune 500 companies in the areas of: Diversity/Inclusion, Workplace Harassment, Customer Service, Effective Communication and Feedback, Resolving Workplace Conflict, and Coaching skills to name a few. She is also certified to deliver Stephen Covey, DiSC, and DDI Leadership Development programs.
Themum is highly recommended by corporations who have utilized her services to successfully deal with the challenges of our rapidly changing environment.